Return & Refund Policy

Updated October 29, 2026. Contact support@teronila.com to discuss a Teronila return or purchase problem. This ordinary return policy does not limit mandatory rights for faulty, misdescribed or undelivered goods.

Ordinary requests within 30 days

Contact us within 30 calendar days after receipt, identifying the order, checkout email, items and reason. Statutory cancellation or defect claims may follow different periods that remain applicable.

Condition and exclusions

Change-of-mind goods generally must be unused, unworn and in original condition with tags, packaging and accessories. Personalized or made-to-order goods, perishables, opened hygiene-sensitive items, used digital content and gift cards may be excluded from discretionary returns when disclosed and lawful. Mandatory defect remedies remain unaffected.

Authorization and destination

We review eligibility and provide instructions and the destination for your case. Do not rely on a sender label or assume another contact address accepts returns. Pack securely and keep posting and tracking evidence.

Postage and original delivery

You pay postage for an ordinary change-of-mind return. Original shipping is generally not refunded on discretionary returns unless law requires it. We cover reasonable applicable return costs for faulty or incorrectly supplied goods and provide required remedies. Free labels are not promised for every return.

Incorrect, damaged or incomplete items

Describe the issue and include the order reference. Available photos of goods, packaging and labels help review; retain relevant materials. We consider repair, replacement, refund or another appropriate remedy according to the facts and applicable rights. Evidence requests do not override legal entitlements.

Review and refunds

We explain the decision after inspecting returned goods or assessing sufficient evidence. Approved refunds are initiated to the original payment method within 10 business days after inspection or sufficient evidence unless a shorter legal period applies. Additional posting time depends on your bank or provider. Contact us about an expected credit that does not appear.

Exchanges

Availability and practical arrangements need confirmation. Exchanges are not guaranteed; an authorized return and separate order may be appropriate. We explain the option before you proceed.

Cancellation

Ask promptly. We confirm whether fulfillment can be stopped and the applicable refund. Dispatch may prevent cancellation, and a request alone is not acceptance. Statutory cancellation rights remain applicable.

Refused or uncollected parcels

Contact us so the reason and carrier outcome can be reviewed. Refusal or missed collection does not automatically complete cancellation. Only lawful, disclosed and evidenced costs may be considered rather than automatic forfeiture of the entire payment.

Mandatory protections

Required consumer periods, standard delivery refunds, remedies and cost allocations prevail over this voluntary policy. Send case questions to support@teronila.com.